Frequently Asked Questions
- Confirming they complement your space.
- Calculating the quantities required.
- Placing your order accordingly.
Yes, samples are available for all our products.
No, full-sized samples are not available for order.
- Confirming they complement your space.
- Calculating the quantities required.
- Placing your order accordingly.
Yes, samples are available for all our products.
No, full-sized samples are not available for order.
Yes, we recommend sealing the grout more than the tiles themselves, unless the tiles are of a natural stone material. For stone tiles, we advise sealing at least twice a year as part of a rigorous maintenance routine.
We recommend keeping a few spare tiles on hand for situations like these. If tiles do become chipped or damaged, you can contact a professional tiler to replace individual tiles as necessary.
Most modern proprietary grouts will serve the purpose adequately. For dark colours like black, we strongly recommend using epoxy grout to prevent potential discolouration, blotching, or staining over time.
Once your order is confirmed, you'll receive a tracking number that allows you to easily monitor its progress.
A flat rate shipping fee of $65 applies to all online orders.
No, deliveries cannot be sent to a P.O. Box.
Yes, deliveries can be made to apartments or office buildings. However, someone will need to be present to accept the tiles upon delivery.
Upon receiving your order, we recommend the following steps:
- Unpack the boxes.
- Open at least one box to ensure the tiles are correct and free from any breakages before laying them.
- If not laying the tiles immediately, store them in a dry and safe place, ideally flat and stacked with care to prevent damage.
Yes, we offer domestic shipping services exclusively within New South Wales (NSW).
Your tiles should arrive within 1-5 business days from the date of your order placement.
You can expect your samples to arrive within 2 to 7 business days.
This will depend on the tile, the pattern you choose to lay, accessibility to the area to be tiled, but generally speaking can take anywhere between a couple hours to a full day depending on the variables.
The area should be free of any contaminants, hardware and be a smooth and level surface and depending on the substrate may require a primer.
It will be confirmed within 24 hours of you placing your order if stock isn’t available.
Once we confirm your payment, your selected products will be carefully packaged and promptly shipped to the address provided.
When measuring your tile area, we recommend ordering an additional 10% of tiles to ensure you have enough to cover incidental needs such as cuts and general waste. This allowance helps guarantee a seamless installation process without delays or shortages.
Generally yes, but it's crucial to confirm with your tiler. Factors like the substrate and the quality of the existing tiling job will determine if this is feasible.
Rectified tiles have precisely cut, 100% square edges, whereas non-rectified tiles typically have rounded edges.
Yes, grout is an integral part of the tiling system as it allows for tile expansion and contraction.
For details on our return policy, please visit our return policy page located in the footer of our store.